1) We answer your phone with patience.

     We have excellent customer service representatives available to help you online. We answer the phone with enthusiasm,

     and promise to solve your problems within 48 hours.


2) We keep promises if we make them.

     As we all know, reliability is one of the keys to any good relationship, and good customer service is no exception. If we say,

    “Your rechargeable LED reading lamp will be delivered on Tuesday”, we must make sure it is delivered on Tuesday.


3) We listen to our customers carefully.

     We know that there is nothing more exasperating than telling someone what you want or what your problem is and then

     discovering that he didn’t pay any attention to you and need you to explain again. But our professional 

     customer service representatives will listen to customers attentively, by making appropriate response, such as suggesting

     how to solve the problems.


4) We train our staff to be always helpful, courteous, and knowledgeable.

     We help the customers by directly addressing customer’s requests and problems. As professional staff, we will never say, "I

     don't know, but so-and-so will be back at..."